Week 32 (25.11.07)

Learn

The Secret: What Great Leaders Know - And Do- book by Ken Blanchard

As leaders, they need to focus on serving, not being served. Great leaders SERVE.

1. S stands for See the future - The Power of Vision - once a clear vision is established, goals and strategies can be developed within the context of the vision.

2. E stands for Engage and Develop People - Treat your people Right -once the vision and direction are set, turn the hierarchical pyramid upside down and focus on engaging and developing your people so that they can live according to the vision. Must also take care of customers.

3. R stands for Reinvent Continuously - It has 3 aspects. First, great leaders reinvent continuously on a personal level to enhance their knowledge and skills. Second, reinvent continuously applies to systems and processes. Leaders work to instill the desire for improvement into people doing the day-to-day work. Third, reinvent continuously is the idea of structural invention, to meet the business's ever-changing demands.

4. V stands for Value Results and Relationships - Success is both results and relationships, which is critical for long term survival. If leaders can take care of their customers and create a motivating environment for their people, profits and financial strength are the applause for a job well done.

5. E stands for Embody the Values - One way is to live consistently with the values I uphold. People look at what leaders do, rather than what they say. In order to build trust, walk the talk.

Summary, servant leadership provides better leadership, service and helps to create a high performing organization.

Unlearn

Lack of understanding on the importance of Power of Vision and how it can lead to the organizational goals.

Relearn

Have set a date next month to meet with all managers, in order to brainstorm team's Vision, Mission, Goals and Objectives for private hospitals in 2008. I believe by setting a clear direction will create a clear purpose and goals in helping to align and achieve Pfizer's Vision and Mission.