Week 17 (12.8.07)

Learnt

Training and Development

• Personnel turnover is a main argument against company-financial training investment - according to Becker 1962.
• A study by d'Arcimoles 1997 indicates that training is associated with effects on both productivity and profitability.
• "One study showed the difference in productivity between below-average performers and superior performers is 70%. There are real dollar effects of not having top performers" - Keirn 2007

Unlearnt

Initial assumption by me is training relates to only self development to increase one's productivity in a company. Nevertheless, it actually creates more benefits to an organization because employees feel they are being recognized, appreciated and respected when firms are willing to provide training to them. Thus, not only reduce the turnover rates, but also, outweigh the cost of staff turnover.

Relearn

I had identify Presentation Skills training required for my division. Hospitals' sales executives regularly conduct video shows or talks in the hospital setting. Therefore, they must be armed with the skills and knowledge on how to effectively conduct a good presentation to their medical doctors. I strongly suggest for training department to implement and set as a compulsory training for all hospital's Sales Executive to be trained on this skill, which was supported by my superior.