Week 14 (21.7.07)

Learnt

Interview Questioning Techniques

I learnt from the video tape shown to us on " More than a Gut Feeling" during our MBA class.
During interviewing, ask:

1. Competency-Based Questions (represent 70% of an interview session)
2. Open-Ended Questions (15% of an interview)
3. Hypothetical Questions (5% of an interview)
4. Probing Questions (5% of an interview)
5. Close-Ended Questions (5% of an interview)

• Past behaviour is the best predictor of future behaviour
• Ask job related experience that predict future
• "How" a person handle in the past - better predictor of future
• The interviewer should Review and Develop Questions related to the skills required in a candidate (by Analyze the Job Skills)

The process:

• Use Rapport Building Question - at the beginning or before interview - discuss about the job
• Start with Open - Ended Question
• Eg : Describe a time when you have completed a project in a short duration of period
  Eg : Give me an example of a time in which you make a quick decision to solve your problem
  Eg: Tell me exactly how you handle your difficult customers?
• Eg: Tell me about the goal you set in the past and achieving it
• Contrary Evidence
• Eg: Tell me a time when you have to admit a situation you could not handle it?
• Eg : Describe a time when you have an unpleasant time with your manager
• If candidate can't answer, remain silence and assure he/she by saying eg: A lot of people have difficulty in answering this question, take your time.
• Maintain Control in interview
• Address the candidate by saying " thank you" and "that's interesting".
• Value It - thank the candidate for the time taken off

Summary

• Ask Past Event Questions
• Gain Behaviorial Examples
• Use Rapport Skills
• Take Notes

Unlearnt

In my previous department hiring process, i did not identify the components of workplace diversity. However, now i recognize the necessity of leveraging diversity in order to drive business success and maximize organizational success.

Relearnt

In my recent department recruitment, we have recruitted a group of new recruits with mix gender, ethnic and age group for the position of sales executives. This has resulted in strengthening the connection between diversity and productivity.